Orders & Shipping
How long does delivery take?
Delivery times vary by location:
🇫🇷 France: 5–10 business days
🇪🇺 Europe: 7–14 business days
🌍 USA, UK, Canada, Australia & International: 10–20 business days
These are estimates and may vary due to customs or carrier delays.
Will I receive a tracking number?
Yes! Once your order has shipped, you will receive an email with your tracking number so you can follow your delivery.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs fees, which are the buyer's responsibility.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. Items must be unused and in their original packaging. Contact us at karimibbahir@gmail.com before sending anything back.
My item arrived damaged. What do I do?
We're sorry to hear that! Please contact us within 7 days of delivery with your order number and photos of the damage. We will resolve it with a full refund or replacement.
How long does a refund take?
Once we receive and approve your return, refunds are processed within 5–10 business days to your original payment method.
Products
How do I choose the right size?
For clothing items, our products tend to run small. We recommend sizing up one size. If you're between sizes, choose the larger one. If you need help, contact us before ordering.
Are the colours accurate?
We do our best to display colours accurately, but slight variations may occur depending on your screen settings.
Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout. All transactions are secured and encrypted.
Is my payment information safe?
Yes. Our store uses industry-standard SSL encryption to protect your personal and payment information.
Still have a question?
We're happy to help! Contact us at karimibbahir@gmail.com and we'll get back to you within 1–2 business days.